Golden Answers™
Diagnostics & Training
Golden Answers™ is where technology meets understanding. This premium service includes expert diagnostics to uncover exactly what’s happening with your device—plus hands-on training to help you use it smarter, safer, and more confidently.
Whether you’re learning a new device, struggling with settings, or just want to take control of your tech instead of the other way around, Golden Answers™ gives you clear guidance, patient instruction, and real solutions you can trust.
Golden Answers™ In-Store Service
$150
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Golden Answers™ is where technology meets understanding. This premium, in-store session provides expert diagnostics to uncover what’s happening with your device and hands-on training to help you use it smarter, safer, and more confidently. Whether you're learning a new device, adjusting settings, or simply wanting to feel in control of your tech, our team is patient, professional, and ready to help.
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Personalized, one-on-one training on your device(s)
Professional diagnostics to identify issues, updates, or performance concerns
Guidance on setup, apps, email, backups, iCloud/Google, accessibility, or device settings
Optional data transfer, device optimization, or security setup
Clear explanations at your pace—no rush, no tech jargon
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Learn in a calm, supportive environment
Bring your own devices for real-time help
One guest may sit in at no additional cost
Ideal for beginners, busy professionals, seniors, or anyone wanting tech clarity
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Each session is 1 hour; additional time can be booked upon request
Cancellations require 24-hour notice to avoid non-refundable fees
Devices for data transfer must power on and function normally; additional charges apply if recovery is needed
Good As Gold reserves the right to reschedule sessions if necessary
$150
IN-STORE SERVICE
Golden Answers™ In-Home Service
$220
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Golden Answers™ In-Home Service brings expert tech guidance and device diagnostics right to your doorstep. Whether you’re setting up a new phone, tablet, laptop, smart TV, or simply want to understand how to use your devices better, our technicians come to you—patient, professional, and prepared to help.
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Personalized, one-on-one training on your device(s)
Professional diagnostics to identify performance issues or needed updates
Help with setup, syncing, backups, or apps
Data transfers and device optimization
Calm, clear explanations—no rush, no tech jargon
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Convenience of learning in your own space
Hands-on support using your personal Wi-Fi, devices, and setup
One guest may join the session at no additional cost
Perfect for individuals, families, or small business owners
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Each session is 1 hour; additional time can be booked upon request
Cancellations require 24-hour notice to avoid non-refundable fees
Devices for data transfer must power on and function normally; additional charges apply if recovery is needed
$220
IN-HOME SERVICE
FAQS
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Golden Answers™ is a one-on-one service that combines professional device diagnostics with personalized training. We help you understand what’s happening with your device and teach you how to use it more confidently and efficiently.
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We provide diagnostics and training for smartphones, tablets, laptops, desktops (Mac & PC), game consoles, and other connected devices. If it powers on and you want to learn it—we can help.
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Your technician will:
Run a full diagnostic to evaluate your device’s condition
Explain any issues in simple, easy-to-understand term
Show you how to use features, settings, backups, apps, or tools based on your needs
We answer questions at your pace to make you feel comfortable.
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Just your device, charger, and any passwords or login info you may need to access your accounts or settings. If you're learning a new device, bring your old one as well for setup or data transfer.
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If a diagnostic shows your device needs a repair, we’ll explain the issue and cost. You can choose to repair it right away or schedule it—no pressure.
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Yes. You can schedule additional Golden Answers™ sessions anytime, or upgrade to a Gold Care™ Protection Plan for ongoing support, repairs, and device help.
GOLD CARE™ Protection
Protect your peace of mind and your devices with Gold Care™—premium protection that delivers comprehensive attention, expert repair, and service excellence.
Gold Pro Protection keeps your everyday tech protected with premium service, peace of mind, and hassle-free support.
As a Gold Pro Protection member, you’ll get:
Continuous protection for your eligible device — phone, tablet, laptop/PC, or console — for as long as your membership is active.
Fast repairs by our certified technicians.
Replacement or credit toward a new device if your product experiences mechanical failure or accidental damage from handling.
What’s Covered
This plan gives you the option to protect your choice of
Consoles
Phone
PC/Laptops
Your device stays covered until you cancel your plan.
This plan includes:
Up to 2 accidental damage incidents every 12 months (excludes loss or theft)
Each repair is subject to a service fee plus tax
Service Fees (Per Incident)
Consoles
Cleaning: $79
HDMI Repair: $99
All other incidental or accidental damage: $199
Phones
Data Transfer: $79
Screen-only damage: $99
Back glass damage: $99
All other incidental or accidental damage: $299
Service fees are subject to change depending on the device model.
PCs & Laptops
Tune Ups, Virus Removal, and Cleanings: $79
Data Transfer: $79
Screen-only or external enclosure damage: $299
All other incidental or accidental damage: $399
Service fees may vary depending on device model.
Protection built to last! To keep things fair and always good as gold for everyone, claims can be filed once your service has been active for 31 days or more. That way, we can ensure your coverage is strong, reliable, and ready when you need it.
As a Gold Pro+ member, you receive
Premium protection and technical support for all eligible devices.
Your membership provides professional repairs by Good As Gold technicians, replacement or credit toward a new device if your product experiences a mechanical failure or accidental damage from handling.
Coverage also includes computer tune ups, virus removal, and ongoing technical support.
This plan covers the following devices:
Phones
Tablets
Laptops and PCs
Headphones
Wearable devices (smartwatches, etc.)
Game consoles
Your devices remain protected as long as your membership remains active.
Coverage Includes
Continuous protection until service is canceled
Up to 2 incidents of accidental damage every 12 months
(Loss or theft not included)Expert repair, replacement, or credit toward a new device
Tune ups, virus removal, and technical support services
Service Fees Per Incident
Consoles
Cleaning: $79
HDMI Repair: $99
All other incidental or accidental damage: $199
Headphones
Any incidental or accidental damage: $99
Phones
Data Transfer: $79
Screen-only damage: $99
Back glass damage: $199
All other incidental or accidental damage: $299
PCs and Laptops
Tune Ups, Virus Removal, and Cleanings: $79
Data Transfer: $79
Screen-only or external enclosure damage: $299
All other incidental or accidental damage: $399
Tablets
Any incidental or accidental damage: $99
Wearable Devices
Any incidental or accidental damage: $99
Service fees are subject to change depending on the device model.
Protection built to last! To keep things fair and always good as gold for everyone, claims can be filed once your service has been active for 31 days or more. That way, we can ensure your coverage is strong, reliable, and ready when you need it.